What sets us apart?

Triage Healthcare Ltd is a specialist healthcare company dedicated to the treatment of addictive illness. We were formed in 2005 by Consultant Addiction Psychiatrist Dr Bruce Trathen MBBS MRCPsych, and Addictions Therapist David Goodlad FRSH MA Dip. MBACP (Snr. Accred) UKRC NCAC CADC.

We are staffed by highly experienced and expert professionals in addiction medicine and counselling, who are ethically bound to give you advice according to the latest evidence of what works, and who are not allowed to advise you according to a profit motive. Rather we will find you the best value alcohol treatment or drug treatment given your particular circumstances and wishes.

Quality of staff

Our aim at Triage Healthcare is to provide you with confidential and reliable advice regarding all areas of addiction. Our helpline is staffed by an experienced team of psychology and healthcare graduates that have chosen this work as a vocation. Each advisor has a personal interest in working with addiction on a daily basis to help those in need.

Each advisor receives an initial one year additional training, plus intensive ongoing education and skills development to ensure that you are provided with the most reliable service possible. By choosing to call us today you will be provided with the personal care and support of our qualified alcohol and addiction advisors.

We understand that there may be concerns regarding treatment, particularly in terms of cost, location and success. That is why we are here. We can advise you on centres running individually tailored programmes. We can help all concerned decide on a comprehensive program that is affordable to your budget. You can telephone to speak with us straight away in confidence or email us with the guarantee of a timely response.

Patient Care

We recognise that addiction treatment is an extremely personal matter, which is why all patients are assigned a Primary Treatment Worker. This means that there is someone who remains in contact every step of the way. It can be harrowing for an individual to constantly have to go through all the details of their experience. Therefore, they can call their Primary Treatment Worker safe in the knowledge that this person knows everything that has happened up until that point and so can focus on what else they can do to support the recovery process.

The Primary Treatment Worker will often be a point of contact for families as well and can arrange support for the family in knowing how to cope with the situation. Families will often be concerned about doing “the right thing”. Our advisors can provide support and advice over the phone as well as arranging face-to-face family support meetings if required.

Aftercare

Aftercare is a vital part of the treatment for addiction, which is why it comes as standard as part of the treatment programs we arrange. We understand that the transition from a rehab centre back into the home environment can be challenging. Therefore, we arrange one-to-one counselling in the home location to ensure that the relevant support is always available. This can be a continuation of coping strategies that have been worked on in a detox centre, as include relapse prevention strategies.